Technical Issues and Gameplay
How do I take a screenshot or screen recording?
How to screenshot your screen: On Windows PC: Press the PrtScn (Print Screen) key on your keyboard. This copies the entire screen to your clipboard. Open Paint or any image editor and press Ctrl + V to paste the screenshot. Save the file by clicking ...
My game session got interrupted, what should I do?
If you play one of our social games, but something went wrong—like your connection dropped, the app crashed or froze, or you accidentally closed it—no worries! You can always check how you did by going to Game History in your account. Just log in on ...
Games are taking a long time to load, what can I do?
Sometimes you might notice a bit of lag while playing your game. This can happen for a few different reasons. Here are some quick tips to help reduce lag and improve your gameplay: Make sure your internet connection is strong and stable. Close any ...
I can't log in to my account, what should I do?
If you’re having trouble accessing your account, don’t worry — it could be due to a few common reasons. Here are some possibilities to consider: ? You might have forgotten your password: This happens to the best of us! To reset your password, simply ...